National Donor & Database Administrator Full Time

National Donor & Database Administrator Job Description
A Rocha Canada
A Rocha is an international Christian organization which, inspired by God’s love, engages in scientific research, environmental education, community-based conservation projects and sustainable agriculture. We envision the transformation of people and places by showing God’s love for all creation. Restoring salmon habitat, training young scientists, inspiring school children, feeding low-income families – A Rocha is transforming people and places through hands-on conservation projects, environmental education programs and sustainable agriculture initiatives.

Reports To
Crystal Chu, Director of Operations & Finance

Summary
The National Donor & Database Administrator is responsible for managing day-to-day donor care and the donor database for the organization. This includes gift processing and reconciling, assist in national development activities and general troubleshooting. Other responsibilities will include ensuring a healthy donor database through maintenance, training and onboarding of other database users. Also, integrity and strong attention to detail are crucial for this role.

Core Competencies
● Adaptability/ Flexibility – Adjust approach to meet needs of changing conditions, situations, and people to work effectively in difficult or ambiguous situations.
● Continuous Learning – Identify and pursue opportunities to enhance professional performance and development in effective program delivery and excellent service.
● Creativity and Innovation – Use innovative and creative evidence-based practices to initiate effective ways of working and understanding by translating research into practice.
● Delivering Results – Remain self-motivated and focused until the best possible results are achieved, with passion and persistence despite obstacles, resistance, and setbacks.
● Ethical Conduct and Professionalism – Provide professional services with integrity, competence, responsibility, respect, and trust, which includes the development of professionalism and ethical behaviour.
● Leadership – Help others achieve excellent results and create enthusiasm for a shared vision and mission, despite critical debate and adversity.
● Planning and Organizing – Identify and prioritize tasks, develop and implement plans, evaluate outcomes, and adjust activities to achieve objectives.

Job Duties
Gift Processing Duties and Responsibilities (65%)
● Responsible for timely gift processing (one time and monthly), acknowledgements processes and receipting. This includes cash, shares, pledges/gift agreements, and gifts-in-kind.
● Deal courteously and effectively with donor calls, inquiries and concerns
● Manage the coordination of gift processing tools/interface (e.g. Salesforce, IATS, third party foundations etc), Raiser’s Edge and Quickbooks
● Assist auditors with the annual audit and queries as related to gifts and gift processing.
● Maintain a current knowledge of CRA regulations and best practices for the recording and receipting of gifts, understanding of planned gift processing – bequests, estates, life insurance, in tribute in memorial gifts, etc.
● Manage gift processing operations manual up-to-date with latest database processes.
● Ensure appropriate donor privacy measures are being exercised at all times to mitigate risk.
● Work with printers to ensure all stationery (letterhead, envelops, donor cards) is kept up to date
Donor Database Duties and Responsibilities (30%)
● Maintain a thorough understanding of the Raiser’s Edge fundraising program, helping troubleshoot problems when necessary.
● Manage proper data hygiene of records including, but not limited to: phone and email, duplicates, merge, adhere to PIPEDA and create and maintain written policy.
● Lead and facilitate training of the database. Work with the team to ensure correct coding and record detail entry is regularly maintained and constituent changes are made in the Raiser’s Edge system.
● Manage systems and processes in relationship with major giving coordination
● Lead the development of new database processes to support fundraisers in having access to information for the purpose of developing campaigns, proposals, appeals, and marketing/communications.
Development Duties and Responsibilities (5%)
● Generate contact lists, help with segmentation and other tasks requested by mid-level and major gift officers
● On a project basis, works closely with fundraisers to assist with the administration and development of solicitation materials and packages of various media for solicitation, awareness, community-building purposes; including creative development, copy writing, collateral materials, integration of website, and electronic fundraising elements integration
General
● Model open communication and work collaboratively within the National Office as a whole for the good of the organization, in support of A Rocha Canada’s mission, core values and strategic plan.
● Participate in hiring, firing, training and development of donor service roles.
● Participate in community rhythms of the center.
● Participate in Sabbath rhythms
● Participate in relational fundraising
● Perform other duties as assigned (as needed).

Qualifications/Requirements
● 3-5 years of experience in gift processing, data entry and Raiser’s Edge (or equivalent database) or related field.
● Mature individual, who is committed to the mission of and is willing and able to work within A Rocha Canada’s Mission Statement and Core Commitments.
● High degree of comfort in a fast pace environment.
● Preference given to those with advanced knowledge of Raiser’s Edge.
● Intermediate computer skills (Excel, Word and Outlook).
● Strong written and verbal skills to communicate with all levels of the organization and its executive team.
● Strong customer service orientation. Superior telephone manners and strong interpersonal skills.
● Meticulous records maintenance skills.
● Excellent analytical and problem solving skills. Good financial and business awareness.
● CRA gift policy knowledge an asset.

This is a full time (40 hrs/wk) permanent position that requires working at the National Office in Surrey, BC at least 2 days per week. Salary range is $37,440-49,920. Please apply with a cover letter and resume to [email protected]