About the company
From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Cast members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2017, CanaDream became part of the Apollo Tourism & Leisure Group of companies.
While CanaDream is based in Canada, its fleet of approximately 1000 RVs can be seen on the road throughout both Canada and the United States. RV Guest and Sales locations can be found in cities offering an incredible variety of natural experiences and include Calgary and Edmonton (Alberta), Vancouver (British Columbia), Whitehorse (Yukon), Toronto (Ontario), Montreal (Quebec) and Halifax (Nova Scotia).
Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.
CanaDream’s Cast members work hard and have fun and CanaDream offers competitive wages, bonus, growth opportunities and comprehensive training.
Please visit our website for more information – www.canadream.com and follow us on Facebook, Instagram, Twitter, YouTube and Flickr.
About the role
It takes a special kind of person to do this job. Those who are most successful enjoy working in a fast-paced supportive environment, being helpful and are energized interacting with different people during the day.
Every one of our team members is important to creating the best experiences possible for Guests and Customers, and it’s our goal to foster a supportive and collaborative environment that honors the contributions of each of those team members. We do this through:
First class training, coaching and mentoring opportunities;
Promptly recognizing and acting on suggestions and feedback from employees at all levels;
Utilizing people friendly and innovative technology;
Giving all employees the resources and support they require to thrive.
You will do well in this position if you:
Are results oriented and have a drive for excellent Guest and Customer service
Have a passion for working efficiently, sharing ideas and contributing to the positive experiences of Guests
Enjoy working in a transparent and supportive environment where workers’ input is valued
Enjoy interacting with people and helping them achieve their goals
Are organized, self-motivated, punctual, and reliable
Reporting to the Guest Service Supervisor, the Receptionist will serve our Guests and Customers, as well as Cast members by greeting, welcoming, and directing them appropriately. The Receptionist must also be able to operate a multi-line telephone system, answer incoming calls and direct all callers to the appropriate personnel.
Welcome Guests to CanaDream with professionalism, enthusiasm and passion;
Respond to telephone, email, and in-person inquiries from Guests, Customers, clients and visitors;
Answer all incoming calls in a professional manner using CanaDream language;
Screen and direct telephone calls to the appropriate personnel;
Provide appropriate information to our Guests, Customers and visitors;
Receive and sort mail and incoming deliveries;
Prepare and dispatch mail and courier deliveries daily in a cost-efficient manner;
Assist front counter staff with scheduling Guest pick-ups and drop-offs;
Provide Reservations support;
Provide support to other CanaDream departments within scope and as requested;
Perform general clerical duties as requested;
Maintain Guest services area, including beverage area;
Monitor the use of supplies and equipment;
Organize, maintain and coordinate office records and files in their appropriate locations;
Observe and report any security issues to the Guest Service Supervisor; and
Perform other duties as assigned by the Guest Service Supervisor.
Ability to speak a second language is highly desirable; preference given to candidates who can speak German, French, Mandarin, Cantonese or Dutch;
Excellent, proven Customer or Guest service and communication skills;
Strong attention to detail and able to write correspondence, including memos, letters, etc;
Superior telephone manners and strong interpersonal skills;
Self-directed, motivated, proactive and fiercely accountable;
Strong computer skills and accurate data entry skills;
Strong knowledge of administrative and clerical procedures;
Robust knowledge of Guest and Customer service principles and practices;
Flexible, adaptable and able to multitask;
Spontaneous, mature, and friendly personality;
Excellent interpersonal and time management skills;
Knowledge of supplies, equipment, and/or services ordering, as well as inventory control of these items;
Excellent analytical and problem-solving skills;
Meticulous records maintenance skills;
Ability to handle diverse Guests and Customers in a multi-cultural and fast paced environment;
Previous experience working in a hotel or tourism-related business is an asset;
Valid driver’s license is an asset;
This is a great opportunity for a long and rewarding career. If you would enjoy working in a company that values integrity, truth, and ongoing self-improvement, we would love to hear from you.
Please submit your resume and cover letter to Racquel Daley at firstname.lastname@example.org. This position will remain open until a suitable candidate is found. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.