Manager of Hospitality Operations & Guest Experience Full Time NEW

Join Us at Carey — A Place of Renewal, Rigor, and Conviction
Situated on the beautiful UBC campus in Vancouver—surrounded by forest trails, ocean views, and only minutes from Spanish Banks and the Pacific coastline—Carey is entering a focused and ambitious season of renewal.

Carey operates as an integrated organization across three mission-aligned business units:

Carey Seminary — a biblically faithful, historically Protestant seminary with global reach
Carey Residences — providing community-oriented housing for students within a supportive campus living environment
Carey Lodge — a mixed-use hospitality and accommodations operation serving guests, conferences, churches, visiting scholars, mature graduate students, and the broader community
This is not a traditional institutional environment. Carey is rebuilding with the clarity, urgency, and adaptability of a startup while remaining grounded in theological conviction and institutional integrity. We are restoring trust, modernizing systems, strengthening operations, and laying foundations for long-term sustainability and growth.

We are looking for those who are battle-tested—professionally and personally. People who do not drift when things are unclear, who bring order to complexity, and who are energized by the hard but meaningful work of rebuilding systems, operations, and culture. This is a place for builders, not maintainers.

Position Summary
The Manager of Hospitality Operations & Guest Experience provides operational and strategic leadership for Carey Lodge’s hospitality, accommodations, conference services, classroom rentals, and guest experience operations.

During the upcoming renovation phase, Carey Lodge will operate fully as a short-term accommodations facility. Following renovation, the Lodge will transition into a hybrid operating model combining mature graduate student accommodations with short-term hospitality operations during the academic year before transitioning into full-time short-term accommodations during the summer months.

This role requires a strong operator capable of balancing hospitality operations, revenue growth, systems modernization, and mixed-use occupancy strategy while helping position Carey Lodge as a distinctive hospitality destination within the Vancouver market.

The successful candidate will combine operational leadership, commercial hospitality acumen, systems expertise, and strategic execution capability to modernize and grow Carey Lodge’s operations.

Key Responsibilities
1. Hospitality Operations & Guest Experience
Lead the day-to-day operations of Carey Lodge and related hospitality services
Ensure a high-quality guest experience across accommodations, classrooms, conference spaces, and shared hospitality environments
Develop hospitality standards and operational workflows
Oversee guest communications, service recovery, and operational coordination
Build a culture of professionalism, responsiveness, stewardship, and Christian hospitality

2. Revenue Growth & Commercial Strategy
Drive occupancy growth across accommodations, conference spaces, classrooms, and event rentals
Manage occupancy strategy across hospitality guests and graduate student accommodations
Improve ADR, RevPAR, utilization, and overall revenue performance
Develop strategic partnerships across academic, ministry, conference, sports, and seasonal accommodation channels
Support conference, classroom, lease, and event revenue optimization
Collaborate with Advancement & Communications on hospitality positioning and marketing initiatives

3. Hospitality Systems & Operational Modernization
Own and optimize the MEWS property management platform
Oversee hospitality-related technologies including Goki, Atomize, booking systems, payment platforms, and guest communication tools
Lead the integration between MEWS and Carey’s accounting and financial reporting systems
Improve reconciliation workflows between hospitality operations, occupancy, payments, and financial reporting
Work collaboratively with the Tech PM and Finance team to develop dashboards, reporting infrastructure, and monthly KPI visibility across occupancy, RevPAR, utilization, guest satisfaction, and operational performance
Improve automation, workflow efficiency, reporting accuracy, and operational visibility across hospitality operations

4. Renovation, Mixed-Use Operations & Strategic Growth
Support the renovation and repositioning of Carey Lodge’s hospitality spaces and guest experience
Coordinate operational readiness during renovation phases
Provide strategic input on room functionality, hospitality standards, and guest experience design
Support operational planning tied to Carey Lodge’s hybrid mixed-use operating model
Help establish scalable systems and workflows supporting both hospitality and academic-year residential operations
Coordinate with contractors, vendors, and operational stakeholders during renovation activities

5. Performance, Learning & Continuous Improvement
Participate in Carey’s continuous performance management rhythm, including regular goal-setting, feedback, and review
Translate strategic priorities into practical OKRs and measurable hospitality performance targets
Use KPI data, guest feedback, and operational reporting to improve service quality and revenue performance
Foster a culture of accountability, continuous learning, operational excellence, and mission-aligned service

Qualifications & Experience
Spiritual & Missional Alignment
A personal commitment to the Lordship of Jesus Christ and alignment with the Classical Protestant Tradition
Resonance with Carey’s mission and desire to contribute to a Christ-centered, mission-driven institution
A posture of servant leadership, professionalism, and integrity

Professional Experience
5–8+ years of progressive leadership experience in hospitality, hotel operations, accommodations, conference services, mixed-use facilities, or guest experience environments
Demonstrated success leading complex hospitality operations with accountability for occupancy, revenue performance, operational systems, and guest experience outcomes
Strong understanding of hospitality business operations, including ADR, RevPAR, utilization strategy, dynamic pricing, and commercial optimization
Experience overseeing hospitality technology platforms, operational reporting, systems integration, and operational modernization initiatives
Proven ability to lead through complexity, renovation, growth, or organizational change environments
Strong operational leadership, vendor coordination, process improvement, and cross-functional execution capabilities
Experience in boutique hospitality, institutional hospitality, mixed-use accommodations, or mission-driven organizations is considered a strong asset

Technology & Operational Capabilities
Familiarity with platforms such as MEWS, Goki, Atomize, and related hospitality technologies
Strong analytical and operational problem-solving abilities
Comfort working with KPIs, reporting, and operational data
Ability to bring structure, accountability, and operational clarity to evolving environments

Education & Training
Diploma or bachelor’s degree in hospitality, business, operations, or a related field preferred
Hospitality operations, revenue management, or project management training is an asset

Compensation & Benefits
Carey offers:

Salary range of $85,000–$105,000 per year, commensurate with experience and qualifications
Paid vacation
Extended health and dental benefits
Employer-contributed pension plan
Flexible and hybrid work arrangements where appropriate