Address: 4664 Lougheed Hwy, Burnaby (Across the street from Brentwood Mall)
Pay: $15-17 Hourly (+ Bonus) – based on experience
Benefits: Health, Dental, Vision, RRSP
Vacation Days: Yes
Paid Training: Yes
START DATE: May 27th 2019
We are currently accepting walk-in applications for this position.
Who We Are and What We Offer:
Front Line Group (FLG) is a leading provider of first party, customer service solutions for over 96 years with clients in the financial, telecommunications, and government sectors. Our mission is to be the expert in 1st Party Customer Relationship Management, applying our proven expertise, advanced technology and compliance leadership to deliver exceptional results for our clients and their customers.
We offer the possibility to become part of a great working environment and company culture focused on nurturing professional growth for our employees. Our current advancement rate is of over 70% encompassing all levels of the company in addition, we offer our own internal university to provide opportunities for personal growth.
We are looking for highly motivated and career-focused individuals who believe in providing the best service and results for our clients. To learn more about our company and division please visit the following websites: http://www.flgfrontline.com/
What you will do as a Customer Service Agent:
With five locations across Canada, Front Line Group is growing rapidly and is currently seeking Customer Service Agents for support within our Telus team. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will be very well trained to have strong command of the company’s customer service policies as well as on product knowledge that can be critical for offering quick and accurate assistance to customers.
Customer Service Agent Position Qualifications:
You are customer service driven with enthusiastic attitude
Has a positive attitude and outstanding, adaptive communication skills
The Customer Service Agent must be detailed orientated.
Committed to delivering exceptional customer service and promoting client loyalty
Enjoy working in a team-focused and collaborative office setting
Must be able to commit to shift work, 40 hours per week across 7 days a week anywhere from 8:00 AM to 8:00 PM
What we offer:
The Customer Service Agent will receive full time, paid training
Compensation based on experience + the best bonus structure in the industry
Health, dental benefits, RRSP and FREE gym located right in the building
Over 70% advancement potential and a positive work environment
Conveniently located by SkyTrain station and bus stops
Job Types: Full-time, Permanent
Salary: $15.00 to $17.00 /hour