Job Summary: The Employment Program Manager (EPM) gets to oversee the life-changing opportunities offered by one of Vancouver’s leading Community Economic Development organizations. They end each day knowing they have empowered individuals challenged by poverty as they navigate a journey back to employment and a sustainable livelihood.
Additionally, the EPM will supervise all Employment Coaches and Community Outreach Assistants. The EPM will also conduct case management and support for participants. The EPM will ensure that participants are successfully brought into the program.
This role is team-based. The EPM will work alongside one or more coaches to engage with individuals who experience barriers to finding and maintaining employment. Each coach is assigned core responsibilities to coordinate, while also providing overall case management to participants at every phase of the program. Most work will take place in MP’s office, and require a great deal of planning, execution and analysis. Visiting other organizations and participating in events will be required for outreach.
Key areas of Responsibility:
-Ensure the coordination of recruiting participants.
-Ensure the coordination of partnership development with organizations for program referrals and businesses interested in hiring MP alumni.
-Ensure the coordination of the Join, Train, Transition and Sustain phases of the program.
-Ensure the coordination of coaching/goal setting for participants of each of the phases.
-Ensure that volunteers are recruited, trained and managed as necessary for workshop facilitation, goal setting and any other volunteer opportunities.
-Ensure regular case management meetings with participants in caseload.
-Ensure regular case management meetings with coaches to prioritize support for individuals closest to transferring to the next phase.
-Ensure that participants’ caseloads are being celebrated by distinguishing the road markers and incentives.
-Ensure participants are referred to micro jobs and MP’s social enterprises when ready.
-Ensure referrals from other employment programs are screened and when appropriate referred to MPE.
-Ensure the continued enhancement of the employment training program.
-Ensure assessments and performance reviews forms are distributed and scheduled with employees.
-Other responsibilities as assigned by supervisor.
-Provide Join phase support, including participant outreach, scheduling weekly orientation meetings, re-stocking recruitment supplies, supplying program agreements, tracking recruitment in case management system.
-Provide supervision to the Community Outreach Assistant, ensuring outreach activities including orientations, networking and Saturday Power Breakfasts are running effectively.
-Provide Train phase support, including registering participants for workshops, phoning/sending reminders to registrants, scheduling workshops, re-stocking training supplies, supplying completion certificates, managingvolunteers,editing curricula, connecting participants with a coach, tracking training in case management system.
-Provide Transition phase support, including scheduling coach meetings for MPE associates, case management meetings with the MPM Training and Support Coordinator and the MPN Coordinator, supply Coordinators with monthly assessment and performance reviews forms and track the results in the case management system.
-Provide supervision and support to the coaching team, both internal and external coaches.
-Provide supervision and support to Community Outreach Assistant in planning monthly Momentum Meeting lunches.
-Provide screened associate referrals to MP’s social enterprises.
-Provide coaching/goal setting support throughout the Train, Transition, Sustain phases, including arranging regular timeslots for coaching, reminding participants of advising sessions, arranging goal setting incentives, follow-up on goal setting, track goal setting in case management system.
-Provide follow-up with participants in caseload with the following intervals: weekly during Train, bi-weekly during Transition, and monthly during Sustain.
-Provide all necessary tracking procedures and record “actualized potential” stories.
-Provide monthly report of participants in the program.
-Other duties as assigned by supervisor.
Planning and Strategic Development:
-Conduct quarterly review of programming
-Set quarterly goals with Executive Director
-3 years experience in employment coaching/training or related field an asset
-Valid driver’s licence